Shipping policy

Order Processing and Delivery Times

Shipping and processing times may vary. Orders are typically processed within 1–2 business days. During high-volume periods, please allow up to 5–7 business days for your order to be processed.

Once your order has shipped, delivery typically takes an additional 5–8 business days. Please keep in mind that holidays, severe weather, and carrier delays may affect delivery times.

If you have not received your order within the expected timeframe, please contact chelsay@skintherapykc.com with your order number.

Do You Ship Internationally?

At this time, Skin Therapy KC ships within the United States only. We do not currently offer international shipping.

What Happens If My Shipment Is Lost or Never Arrives?

Once your order has shipped, delivery is handled by the selected shipping carrier, USPS. If your tracking information indicates that your package is delayed, missing, or marked as delivered but cannot be located, please contact USPS to report the issue and initiate a claim, if applicable.

Skin Therapy KC is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. All orders remain subject to applicable consumer protection laws.

For questions or concerns regarding your shipment, please email chelsay@skintherapykc.com.

Thank you for shopping with Skin Therapy KC!