Refund policy

All Sales Are Final

All purchases made in-store or online directly through Skin Therapy KC are final sale. We do not accept returns, refunds, or exchanges for reasons such as a change of mind, personal preference, or dissatisfaction with a product’s results, except where required by applicable law.

Damaged or Defective Products

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, please contact us at chelsay@skintherapykc.com with your order number and a description of the issue. Photos may be requested to help us assess the situation.

All sales are final, subject to any rights or remedies required under applicable law and any applicable product warranty.

Product Replacements

Skin Therapy KC does not guarantee replacements for damaged, defective, or incorrect products. If a replacement is approved at our discretion, customers may be responsible for the cost of return shipping and for shipping the original product back to Skin Therapy KC.

Any approved replacement and associated shipping arrangements will be communicated directly to the customer. These terms are subject to applicable law and any applicable product warranty.

Lost or Stolen Packages

Once an order has shipped, tracking information will be provided when available. If your package is marked as delivered but cannot be located, please check your delivery area and contact the shipping carrier to report the issue.

Skin Therapy KC cannot guarantee replacement or reimbursement for packages reported as lost or stolen after delivery. Each situation remains subject to applicable law.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout, including any applicable apartment, suite, or unit number.

Skin Therapy KC is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer. Reshipment is not guaranteed in these circumstances and will be evaluated on a case-by-case basis, subject to applicable law.

Delivery Restrictions

Skin Therapy KC reserves the right to decline reshipment to addresses with a documented history of lost packages or unsuccessful deliveries, subject to applicable law and any obligations relating to undelivered orders.

Shipping Delays and Unfulfilled Orders

We make reasonable efforts to ship orders within the timeframes communicated at checkout or on our website. If we are unable to ship your order within the applicable timeframe, we will provide any required notice and cancellation or refund options in accordance with applicable law.